The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours

This research aims to shed light on the effect of hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) on interpersonal counterproductive work behaviours. To achieve this aim, a questionnaire was designed for Egyptian hotels’ employees which wa...

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Autori principali:	Mohamed R. I. Mohamed, Moataz Bellah Farid, Hassn M. A. Alkaber, Ayman A. Farag, Moustafa Hassanin, Said M. E. Afify, Wagih M. E. Salama
Natura:	Artigo
Lingua:	Inglês
Pubblicazione:	AfricaJournals 2023-10-01
Serie:	African Journal of Hospitality, Tourism and Leisure
Soggetti:	employees’ emotional labour interpersonal counterproductive work behaviour
Accesso online:	https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_2_12_4_1210-1224_1_.pdf
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