La Simulation Réflexive Transverse : une méthode pour ancrer l’activité humaine au cœur de la performance de l’entreprise
This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective activity that unfolds in a distributed manner in ti...
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| Principais autores: | , |
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| Format: | Artigo |
| Jezik: | Inglês |
| Izdano: |
Association Recherche et Pratique sur les Activités
2018-04-01
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| Serija: | Activités |
| Teme: | |
| Online dostop: | https://journals.openedition.org/activites/3123 |
| Oznake: |
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