Tour guides’ perceptions of intercultural safety communication in Finnish Lapland

There has been an increasing focus on customer safety in tourism in recent years. Tour operators have emphasised the necessity of better communication between guides and tourists, especially in intercultural encounters. This article discusses tour guides’ perceptions and experiences of safety commun...

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Библиографические подробности

Главные авторы:	Sisko Häikiö, Ulla Kangasniemi
Формат:	Artigo
Язык:	Inglês
Опубликовано:	Suomen matkailututkimuksen seura (Finnish Society for Tourism Research ) 2016-12-01
Серии:	Matkailututkimus
Предметы:	tourism customer safety intercultural safety communication culture safety instruction tour guide
Online-ссылка:	https://journal.fi/matkailututkimus/article/view/95753
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