Q-Meter: Quality Monitoring System for Telecommunication Services Based on Sentiment Analysis Using Deep Learning

A quality monitoring system for telecommunication services is relevant for network operators because it can help to improve users’ quality-of-experience (QoE). In this context, this article proposes a quality monitoring system, named Q-Meter, whose main objective is to improve subscriber complaint d...

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Principais autores:	Samuel Terra Vieira, Renata Lopes Rosa, Demóstenes Zegarra Rodríguez, Miguel Arjona Ramírez, Muhammad Saadi, Lunchakorn Wuttisittikulkij
Formato:	Artigo
Idioma:	Inglês
Publicado em:	MDPI AG 2021-03-01
coleção:	Sensors
Assuntos:	telecommunication services online social network sentiment analysis QoE sensing deep learning
Acesso em linha:	https://www.mdpi.com/1424-8220/21/5/1880
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