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Q-Meter: Quality Monitoring System for Telecommunication Services Based on Sentiment Analysis Using Deep Learning

A quality monitoring system for telecommunication services is relevant for network operators because it can help to improve users’ quality-of-experience (QoE). In this context, this article proposes a quality monitoring system, named Q-Meter, whose main objective is to improve subscriber complaint d...

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Hlavní autoři: Samuel Terra Vieira, Renata Lopes Rosa, Demóstenes Zegarra Rodríguez, Miguel Arjona Ramírez, Muhammad Saadi, Lunchakorn Wuttisittikulkij
Médium: Artigo
Jazyk:Inglês
Vydáno: MDPI AG 2021-03-01
Edice:Sensors
Témata:
telecommunication services
online social network
sentiment analysis
QoE
sensing
deep learning
On-line přístup:https://www.mdpi.com/1424-8220/21/5/1880
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