Dissatisfaction and service failures in luxury consumption: a systematic review
PurposeWhile service failures and recoveries (SFR) constitute a well-explored research domain, such negative consumption experiences have been understudied in the luxury context. The current study undertakes a systematic review to capture current knowledge and stimulate research in this vital domain...
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| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Emerald Publishing
2024-05-01
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| Schriftenreihe: | International Hospitality Review |
| Schlagworte: | |
| Online-Zugang: | https://www.emerald.com/ihr/article-pdf/40/1/28/11445321/ihr-12-2023-0066en.pdf |
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