Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study
Adopting hybrid work has brought new challenges of IT service desks in small companies with limited resources. This study focuses on a software company in Jakarta with 15 employees, exploring how its size influences the ability to resolve issues, manage tickets, and keep both remote and on-site sta...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Asosiasi Doktor Sistem Informasi Indonesia
2025-03-01
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| coleção: | Journal of Information Systems and Informatics |
| Assuntos: | |
| Acesso em linha: | https://journal-isi.org/index.php/isi/article/view/971 |
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