Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study

Adopting hybrid work has brought new challenges of IT service desks in small companies with limited resources. This study focuses on a software company in Jakarta with 15 employees, exploring how its size influences the ability to resolve issues, manage tickets, and keep both remote and on-site sta...

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Auteurs principaux:	Marcel Marcel, Garpepi Hanief Aotearoa
Format:	Artigo
Langue:	Inglês
Publié:	Asosiasi Doktor Sistem Informasi Indonesia 2025-03-01
Collection:	Journal of Information Systems and Informatics
Sujets:	IT Service Desk, Hybrid Work, Technology-Organization-Environment (TOE), Task-Technology Fit (TTF) Model, Remote Troubleshooting, Employee Satisfaction
Accès en ligne:	https://journal-isi.org/index.php/isi/article/view/971
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