Código QR (código de barras bidimensional)

Asymmetric Effect of Airline Customer Opinions for Service Quality Attributes: Text Mining Approach

The purpose of this study is to identify airline asymmetric attributes that affect customer satisfaction based on the three-factor theory and to build an Asymmetric Impact-Sentiment Analysis (AISA) for resource allocation prioritization. We identified food and beverage service as a basic factor; inf...

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Principais autores: Seong-Won Eum, Byunghak Leem
Format: Artigo
Sprog:Inglês
Udgivet: MDPI AG 2025-02-01
Serier:Businesses
Fag:
three-factor theory
service quality
text mining
Asymmetric Impact-Sentiment Analysis
Sentiment Analysis
Online adgang:https://www.mdpi.com/2673-7116/5/1/7
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