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Quality of perinatal care services from the user’s perspective: a Dutch study applies the World Health Organization’s responsiveness concept

Abstract Background The concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they a...

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Principais autores: Jacoba van der Kooy, Erwin Birnie, Nicole B. Valentine, Johanna P. de Graaf, Semiha Denktas, Eric A. P. Steegers, Gouke J. Bonsel
Formato: Artigo
Idioma:Inglês
Publicado em: BMC 2017-09-01
coleção:BMC Pregnancy and Childbirth
Assuntos:
Quality of care
Responsiveness
Perinatal care
Birth care
Acesso em linha:http://link.springer.com/article/10.1186/s12884-017-1464-8
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