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Quality of perinatal care services from the user’s perspective: a Dutch study applies the World Health Organization’s responsiveness concept

Abstract Background The concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they a...

Ausführliche Beschreibung

Gespeichert in:
Hauptverfasser: Jacoba van der Kooy, Erwin Birnie, Nicole B. Valentine, Johanna P. de Graaf, Semiha Denktas, Eric A. P. Steegers, Gouke J. Bonsel
Format: Artigo
Sprache:Inglês
Veröffentlicht: BMC 2017-09-01
Schriftenreihe:BMC Pregnancy and Childbirth
Schlagworte:
Quality of care
Responsiveness
Perinatal care
Birth care
Online-Zugang:http://link.springer.com/article/10.1186/s12884-017-1464-8
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