Relationships between Personal Traits, Emotional Intelligence, Internal Marketing, Service Management, and Customer Orientation in Korean Outpatient Department Nurses

Purpose: Current increase and complexity of medical tests and surgical procedures at outpatient department (OPD) require OPD nurses to have customer orientation focusing on various customers' interests and needs. The purpose of this study was to identify the factors associated with customer orientat...

詳細記述

書誌詳細

主要な著者:	Bogyun Kim, MSN, RN, Jia Lee, PhD, RN
フォーマット:	Artigo
言語:	Inglês
出版事項:	Elsevier 2016-03-01
シリーズ:	Asian Nursing Research
主題:	hospitals nurses outpatients outpatient health services
オンライン･アクセス:	http://www.sciencedirect.com/science/article/pii/S1976131715000882
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