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PENGARUH KUALITAS LAYANAN DAN NILAI YANG DIRASAKAN TERHADAP NIAT PEMBELIAN ULANG MELALUI MEDIASI KEPUASAN PELANGGAN RESTORAN SOLARIA DI SURABAYA

value to customer satisfaction, which in turn are as the determinants of repurchase intention at Solaria restaurant Surabaya. Service quality refers to perception of the extent to which the services are provided with customer expectation. Customer perceived value is based on the difference between...

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Hlavní autoři: Riko Firmawan Adixio, Laila Saleh
Médium: Artigo
Jazyk:Inglês
Vydáno: Research Center and Community Services 2014-04-01
Edice:Journal of Business & Banking
Témata:
service quality
perceived value
costumer satisfaction
repurchase intention
On-line přístup:https://journal.perbanas.ac.id/index.php/jbb/article/view/233
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