Customers’ satisfaction and adaptations to service robots in a hotel environment
Purpose - The research aimed to investigate customers’ satisfaction and adaptations to service robots in various operational areas in a hotel. Although few hotels have introduced service robots in Africa, their creation is still in the initial stage and present challenges. The research objectives...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Faculty of tourism and hospitality management
2025-07-01
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| coleção: | Tourism and Hospitality Management |
| Assuntos: | |
| Acesso em linha: | https://thm.fthm.hr/images/issues/vol31no2/10_Kwinda_Wakelin-Theron |
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