Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels.
This article explores the relationship amongst hotel ratings, service quality; customer satisfaction and loyalty in the Ethiopian hotel industry, since the prevalence of different rating (grading) systems is confusing customers. Using stratified cluster sampling by which customers were clustered und...
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| Principais autores: | , |
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| 格式: | Artigo |
| 语言: | Inglês |
| 出版: |
AfricaJournals
2016-07-01
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| 丛编: | African Journal of Hospitality, Tourism and Leisure |
| 主题: | |
| 在线阅读: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_28_vol_5__3__final.pdf |
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