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Analysis of guest satisfaction through the service quality of the Aloha department at Aloft Bali Seminyak

This research discusses the assessment of guest satisfaction through the service quality that is provided by the Aloha department at Aloft Bali Seminyak. This research aim is to identify if the guest expectations match with the guest experience (perception) regarding the service quality provided by...

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Библиографические подробности
Главные авторы: Gede Aditya Gunawan, Budi Susanto, I Nyoman Meirejeki, Ida Ayu Ketut Sumawidari
Формат: Artigo
Язык:Inglês
Опубликовано: Politeknik Negeri Bali 2022-03-01
Серии:Journal of Applied Sciences in Travel and Hospitality
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Online-ссылка:https://ojs2.pnb.ac.id/index.php/JASTH/article/view/315
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