Determinants of Inpatient Satisfaction: A servqual based analysis
Objective: This study aimed to analyze the quality of inpatient services at Labuang Baji Hospital, Makassar, using the SERVQUAL model to identify the gap between patient expectations and perceptions across five service dimensions: tangibles, reliability, responsiveness, assurance, and empathy. D...
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| Hlavní autoři: | , , , , |
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| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
ACHSM
2026-04-01
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| Edice: | Asia Pacific Journal of Health Management |
| Témata: | |
| On-line přístup: | https://journal.achsm.org.au/index.php/achsm/article/view/4085 |
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