AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA

The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής

Κύριοι συγγραφείς:	Verônica Paludo Bressan, Kenny Basso, Larissa Carine Braz Becker
Μορφή:	Artigo
Γλώσσα:	Espanhol
Έκδοση:	Universidade Federal de Santa Catarina 2015-01-01
Σειρά:	Revista Gestão Universitária na América Latina
Θέματα:	educational services quality services quality measurement quality in higher education
Διαθέσιμο Online:	http://www.redalyc.org/articulo.oa?id=319338455011
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