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Embracing Native Languages as A Powerful Strategy to Enhance Service Delivery in Africa: A Systematic Review

Language is essential for effective communication between service providers and users. Utilising local languages can streamline processes, improve efficiency, and enhance user satisfaction. This study examined how local languages, often referred to as “mother tongues,” can improve the delivery of pu...

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Furkejuvvon:
Váldodahkkit: Khulisile Judith Nkuna, Innocent Zitha, Sibusiso Skhumbudzo Khoza, Sarah Matsetsela
Materiálatiipa: Artigo
Giella:Inglês
Almmustuhtton: Noyam Journals 2026-03-01
Ráidu:E-Journal of Humanities, Arts and Social Sciences
Fáttát:
native languages
public service delivery
multilingualism
language policy
technology
inclusivity
Liŋkkat:https://noyam.org/wp-content/uploads/2026/03/EHASS20267212.pdf
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