The role of guest loyalty between satisfaction with service recovery and guest behavior in mountain hotels
Purpose – The purpose of the study is to investigate the role of guest loyalty in the relationship between satisfaction with service recovery (SSR) and consumer citizenship behavior (CCB), as well as dysfunctional customer behavior (DCB) of hotel guests. Methodology – The study was conducted on a...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja
2024-10-01
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| Colecção: | Mенаџмент у хотелијерству и туризму |
| Assuntos: | |
| Acesso em linha: | https://www.htmanagementvb.com/index.php/HITM/article/view/307 |
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