Unmasking the Dark Side of HPWS: An HRM and JD-R Model Perspective on Work Pressure, Burnout, and Counterproductive Work Behaviour in Business Process Outsourcing (BPO) Industry

The vast expansion of business process outsourcing (BPO) sector led to an intensified scholarly interest in deepened understanding for those human costs accompanying high-performance work systems (HPWS). Extending on the Job Demands-Resources (JD-R) framework, this study investigates the dark-side e...

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Egile Nagusiak:	Muhammad Salah Nafea, Mohamed Mahmoud Kamel
Formatua:	Artigo
Hizkuntza:	Árabe
Argitaratua:	Arab Administrative Development Organization (ARADO) 2026-02-01
Saila:	المجلة العربية للإدارة
Gaiak:	HPWS JD-R Model Job Burnout Employee Well-being BPO-Call Centre Industry
Sarrera elektronikoa:	https://aja.journals.ekb.eg/article_484514_795751075ba6d617b93ab23e56f75e19.pdf
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