Performance measurement of the after-sales service network: Evidence from the automotive industry
This paper presents an empirical investigation to determine important factors influencing on customer satisfaction in after-sales service network of automotive industry. The study designs two questionnaires, one for measuring the quality of after-sales services and the other for measuring customers’...
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| Autores principales: | , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Growing Science
2015-10-01
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| Colección: | Management Science Letters |
| Materias: | |
| Acceso en línea: | http://www.growingscience.com/msl/Vol5/msl_2015_88.pdf |
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