Performance measurement of the after-sales service network: Evidence from the automotive industry
This paper presents an empirical investigation to determine important factors influencing on customer satisfaction in after-sales service network of automotive industry. The study designs two questionnaires, one for measuring the quality of after-sales services and the other for measuring customers’...
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| Autori principali: | , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Growing Science
2015-10-01
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| Serie: | Management Science Letters |
| Soggetti: | |
| Accesso online: | http://www.growingscience.com/msl/Vol5/msl_2015_88.pdf |
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