The impact of corporate social responsibility on airline reputation and passenger satisfaction and loyalty

<p>Aviation is a driving force of economic and social progress but has negative externalities such as carbon emissions and noise. This paper investigates passenger perceptions of airline corporate social responsibility and its impact on airline reputation and passenger satisfaction. Over 1,300 passe...

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Bibliografiske detaljer

Principais autores:	Tamilla Curtis, Scott Ambrose, Wilfred S. Manuela Jr.
Format:	Artigo
Sprog:	Inglês
Udgivet:	Embry-Riddle Aeronautical University 2024-01-01
Serier:	International Journal of Aviation, Aeronautics, and Aerospace
Fag:	Business Administration, Management, and Operations Transportation and Mobility Management
Online adgang:	https://commons.erau.edu/ijaaa/vol11/iss4/5
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