Ease of use, security concerns and attitudes as antecedents of customer satisfaction in ATM banking
This study examines the influence of ease of use, security concerns and attitudes on South African consumers’ satisfaction with ATM banking services. Participants of the study were solicited through electronic mailing list of ATM users in South Africa. These participants were provided with a website...
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| Principais autores: | , |
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| 格式: | Artigo |
| 語言: | Inglês |
| 出版: |
LLC "CPC "Business Perspectives"
2016-12-01
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| 叢編: | Banks and Bank Systems |
| 在線閱讀: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/8062/BBS_en_2016_04cont_Dondolo.pdf |
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