Improving Customer Satisfaction in Egyptian Customs Clearance Services: The Mediating Role of Blockchain Technology Adoption in the Link between Service Quality and Customer Satisfaction

This paper focuses on Egyptian Customs clearance services and investigates the impact of the adoption of blockchain technology on the relationship between service quality and customer satisfaction. The five dimensions of the SERVQUAL model, including reliability, assurance, tangibles, empathy, and r...

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Principais autores:	Gamal Elsayed Elnashar, Sara Elzarka, Mohamed Ragheb, Sahar Elbarky
Format:	Artigo
Jezik:	Árabe
Izdano:	Arab Administrative Development Organization (ARADO) 2026-04-01
Serija:	المجلة العربية للإدارة
Teme:	Service Quality Blockchain Technology Customer Satisfaction Customs Clearance Structural Equation Modeling
Online dostop:	https://aja.journals.ekb.eg/article_498983_0b0fdebb95324ba37266278f93bf9971.pdf
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