Sustainable service quality assessment of Chinese healthcare e-government: a multi-criteria decision framework based on SERVQUAL model and entropy-weight TOPSIS method

IntroductionHealthcare e-government plays a vital role in advancing the United Nations 2030 Agenda for Sustainable Development, by disseminating vital information and delivering essential services, particularly during the coronavirus disease 2019 (COVID-19) pandemic. China faces challenges within th...

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Главные авторы:	Yilin Xia, Bei Li, Jian Yang, Weixi Guo, Jianwei Sun, Xu Zeng, Jing Zheng
Формат:	Artigo
Язык:	Inglês
Опубликовано:	Frontiers Media S.A. 2025-09-01
Серии:	Frontiers in Digital Health
Предметы:	healthcare e-government SERVQUAL TOPSIS MCDM SDGs
Online-ссылка:	https://www.frontiersin.org/articles/10.3389/fdgth.2025.1611979/full
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