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THE INFLUENCE OF SERVICE QUALITY, RELIGIOUS COMMITMENT AND TRUST ON THE CUSTOMERS’ SATISFACTION AND LOYALTY AND DECISION TO DO THE TRANSACTION IN MANDIRI SHARIA BANK OF JAWATIMUR

This study tested the causal relationship of service quality, religious commitment and trust on customers’ satisfaction, loyalty and decision to repeat their transaction in sharia banking services. This research used quantitative approach to describe the causal relationship between the variables thr...

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Main Authors: Rachmad Hidayat, Sabarudin Akhmad
Format: Artigo
Language:Inglês
Published: Institut Agama Islam Negeri (IAIN) Sultan Amai Gorontalo 2015-10-01
Series:Al-Ulum
Subjects:
satisfaction
loyalty
religious commitment
Online Access:http://journal.iaingorontalo.ac.id/index.php/au/article/view/296
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