THE INFLUENCE OF SERVICE QUALITY, RELIGIOUS COMMITMENT AND TRUST ON THE CUSTOMERS’ SATISFACTION AND LOYALTY AND DECISION TO DO THE TRANSACTION IN MANDIRI SHARIA BANK OF JAWATIMUR

This study tested the causal relationship of service quality, religious commitment and trust on customers’ satisfaction, loyalty and decision to repeat their transaction in sharia banking services. This research used quantitative approach to describe the causal relationship between the variables thr...

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Principais autores:	Rachmad Hidayat, Sabarudin Akhmad
Format:	Artigo
Jezik:	Inglês
Izdano:	Institut Agama Islam Negeri (IAIN) Sultan Amai Gorontalo 2015-10-01
Serija:	Al-Ulum
Teme:	satisfaction loyalty religious commitment
Online dostop:	http://journal.iaingorontalo.ac.id/index.php/au/article/view/296
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