Evaluating Customer Service Effectiveness and Its Impact on Customer Satisfaction: Evidence from Standard Bank, Oshakati, Namibia
The quality of customer service has long been recognized as a crucial factor influencing customer satisfaction in the retail banking sector, but technical issues in branch operations and the use of technology in the banking channel continue to play a crucial role as moderating variables, particularl...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Czech Technical University in Prague
2025-12-01
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| Colecção: | Business & IT |
| Assuntos: | |
| Acesso em linha: | https://bit.fsv.cvut.cz/issues/02-25/full_02-25_06.pdf |
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