Assessing Quality of In-Patient Care and Patients's Expectations Using A SERVQUAL Approach in A Tertiary Care Hospital in India
Background: Patient satisfaction is a key indicator of healthcare service quality and has implications for the growth and success of healthcare organizations. However, there is often a gap between patients’ expectations and perceptions of service quality, which can vary depending on various sociode...
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| Главные авторы: | , , , , |
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| Формат: | Artigo |
| Язык: | Inglês |
| Опубликовано: |
Medsci Publications
2024-07-01
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| Серии: | National Journal of Community Medicine |
| Предметы: | |
| Online-ссылка: | https://njcmindia.com/index.php/file/article/view/4031 |
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