Exploring hotel identity by focusing on customer experience analysis

Changing customer demands in the 21st century have led hotels to rethink their way of doing business. While most hotels operate with an internal focus, it is essential to examine interactions from the customer’s perspective. This study explored what makes a hotel’s identity through a customer experi...

Бүрэн тодорхойлолт

Номзүйн дэлгэрэнгүй

Үндсэн зохиолчид:	Javed Suleri, Roos Meijer, Edwin Tarus
Формат:	Artigo
Хэл сонгох:	Inglês
Хэвлэсэн:	Taylor & Francis Group 2021-05-01
Цуврал:	Research in Hospitality Management
Нөхцлүүд:	customer satisfaction guest service hotel performance service quality
Онлайн хандалт:	http://dx.doi.org/10.1080/22243534.2021.1917178
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!