Código QR (código de barras bidimensional)

Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

This research investigates contextual ITSM adaptation across educational levels through a comparative case study of a university and secondary school in Jakarta. Using qualitative methodology with interviews, observations, and document analysis, we examined implementation patterns at University X (...

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Principais autores: Marcel Marcel, Nur Chalik Azhar
Formato: Artigo
Idioma:Inglês
Publicado em: Asosiasi Doktor Sistem Informasi Indonesia 2025-06-01
coleção:Journal of Information Systems and Informatics
Assuntos:
ITSM
Educational Institutions
Digital Maturity Model
IT Service Transformation
Contextual ITSM Implementation
Acesso em linha:https://journal-isi.org/index.php/isi/article/view/1081
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