Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

This research investigates contextual ITSM adaptation across educational levels through a comparative case study of a university and secondary school in Jakarta. Using qualitative methodology with interviews, observations, and document analysis, we examined implementation patterns at University X (...

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Autores principales:	Marcel Marcel, Nur Chalik Azhar
Formato:	Artigo
Lenguaje:	Inglês
Publicado:	Asosiasi Doktor Sistem Informasi Indonesia 2025-06-01
Colección:	Journal of Information Systems and Informatics
Materias:	ITSM Educational Institutions Digital Maturity Model IT Service Transformation Contextual ITSM Implementation
Acceso en línea:	https://journal-isi.org/index.php/isi/article/view/1081
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