Do chatbots support consumer performance? Investigating the role of E-lifestyle and anthropomorphism in the service industry
The growing implementation of chatbots in the service industry reflects continued innovation in this area. However, concerns persist regarding chatbot competence in addressing consumer inquiries, potentially hindering both the interaction experience and consumer performance. This study investigates...
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| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Elsevier
2025-06-01
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| シリーズ: | International Journal of Information Management Data Insights |
| 主題: | |
| オンライン･アクセス: | http://www.sciencedirect.com/science/article/pii/S2667096825000217 |
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