Do chatbots support consumer performance? Investigating the role of E-lifestyle and anthropomorphism in the service industry
The growing implementation of chatbots in the service industry reflects continued innovation in this area. However, concerns persist regarding chatbot competence in addressing consumer inquiries, potentially hindering both the interaction experience and consumer performance. This study investigates...
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| Hlavní autoři: | , |
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| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
Elsevier
2025-06-01
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| Edice: | International Journal of Information Management Data Insights |
| Témata: | |
| On-line přístup: | http://www.sciencedirect.com/science/article/pii/S2667096825000217 |
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