Computational Analysis of IT Governance Audit Using COBIT 4.1 Framework: A Customer Perspective
A company’s performance can be measured by the number and satisfaction of customers, which helps in maintaining customer relationships. Indicators such as customer satisfaction, perception of service, and loyalty can be derived from the Customer Perspective of the Balance Scorecard (BSC). Conducting...
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| Asıl Yazarlar: | , , |
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| Materyal Türü: | Artigo |
| Dil: | Inglês |
| Baskı/Yayın Bilgisi: |
Politeknik Negeri Batam
2024-07-01
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| Seri Bilgileri: | Journal of Applied Informatics and Computing |
| Konular: | |
| Online Erişim: | https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8135 |
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