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Computational Analysis of IT Governance Audit Using COBIT 4.1 Framework: A Customer Perspective

A company’s performance can be measured by the number and satisfaction of customers, which helps in maintaining customer relationships. Indicators such as customer satisfaction, perception of service, and loyalty can be derived from the Customer Perspective of the Balance Scorecard (BSC). Conducting...

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Principais autores: Vera Wati, Siska Febriani, Eka Yulia Sari
פורמט: Artigo
שפה:Inglês
יצא לאור: Politeknik Negeri Batam 2024-07-01
סדרה:Journal of Applied Informatics and Computing
נושאים:
customer perspective
balance scorecard
cobit 4.1
maturity level
גישה מקוונת:https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8135
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