Voice assistants in the tourism customer journey: From knowledge and decision-making to ecotourism loyalty in family vacations
Research on consumer interactions with artificial intelligence (AI)-powered voice assistants (VAs) in ecotourism is limited. Grounded in expectation confirmation theory and the post-acceptance model of information systems (IS) continuance, this study explores how VAs influence family ecotourism beha...
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| Hauptverfasser: | , , , |
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| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Elsevier
2025-11-01
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| Schriftenreihe: | Journal of Innovation & Knowledge |
| Schlagworte: | |
| Online-Zugang: | http://www.sciencedirect.com/science/article/pii/S2444569X25001787 |
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