Código QR (código de barras bidimensional)

Conversational AI in hospitality and tourism: a bibliometric–systematic review

This study examines how conversational artificial intelligence (chatbots, virtual assistants, and large language model–based agents) shapes the customer journeys of travellers, guests, and visitors in hospitality and tourism, including hotel, online travel agency, and airline services. We consolidat...

Fuld beskrivelse

Na minha lista:
Principais autores: Muhammad Fikry Aransyah, Bambang Hermanto, Anang Muftiadi, Hera Oktadiana
Format: Artigo
Sprog:Inglês
Udgivet: Taylor & Francis Group 2026-12-01
Serier:Cogent Business & Management
Fag:
Artificial intelligence
chatbots
customer-journey
large language models
hotel booking
Artificial Intelligence
Online adgang:https://www.tandfonline.com/doi/10.1080/23311975.2026.2613599
Tags: Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!

Lignende værker