Conversational AI in hospitality and tourism: a bibliometric–systematic review
This study examines how conversational artificial intelligence (chatbots, virtual assistants, and large language model–based agents) shapes the customer journeys of travellers, guests, and visitors in hospitality and tourism, including hotel, online travel agency, and airline services. We consolidat...
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| Autori principali: | , , , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Taylor & Francis Group
2026-12-01
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| Serie: | Cogent Business & Management |
| Soggetti: | |
| Accesso online: | https://www.tandfonline.com/doi/10.1080/23311975.2026.2613599 |
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