Traiter les appels d’urgence

Phone operators working in emergency dispatch centers handling hundreds of calls a day, are the entry point to get help from the emergency services. Through interactions with callers, they build information that influences the following course of action, regardless of the nature of the call. Based o...

Cijeli opis

Bibliografski detalji

Glavni autori:	Mélanie Hénault-Tessier, Sophie Dalle-Nazébi
Format:	Artigo
Jezik:	Francês
Izdano:	Société d'Anthropologie des Connaissances 2012-03-01
Serija:	Revue d'anthropologie des connaissances
Teme:	interaction translation coordination invisibility emergency call information
Online pristup:	https://journals.openedition.org/rac/12937
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!