Testing the dimension of quality of banking services in Serbia and neighboring countries for services improvement
The aim of this paper is to test the quality of banking services with the Servqual model. Also, the results and conclusions of this paper can provide guidelines to banks on how to position themselves in a competitive market. The survey, conducted in the leading cities of Serbia, Montenegro and Repub...
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| Auteurs principaux: | , |
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| Format: | Artigo |
| Langue: | Inglês |
| Publié: |
University of Pristina in Kosovska Mitrovica, Faculty of Economics
2017-01-01
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| Collection: | Ekonomski Pogledi |
| Sujets: | |
| Accès en ligne: | https://scindeks-clanci.ceon.rs/data/pdf/1450-7951/2017/1450-79511702049B.pdf |
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