Effects of AI-assisted review presentation formats on consumer decision-making efficiency from a cognitive load perspective
Abstract The value of experiential products, such as movies, is difficult to directly perceive, making online reviews a key factor in decision-making. The overwhelming volume of reviews exacerbates information overload, increasing the cognitive burden on consumers during decision-making. Therefore,...
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| Principais autores: | , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Nature Portfolio
2026-03-01
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| Serier: | Scientific Reports |
| Fag: | |
| Online adgang: | https://doi.org/10.1038/s41598-026-45101-3 |
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