Cognitive perceptions and behavioral loyalty in telecommunication services: Integrating SERVQUAL and CSI in the Philippine context

Telecommunications play a vital role in the public utility sector, particularly in the Philippines, where connectivity is central to economic and social development. This study aimed to identify the key factors influencing customer satisfaction and loyalty in the Philippine telecommunications indust...

Full description

Bibliographic Details

Main Authors:	Yogi Tri Prasetyo, Zachariah John A. Belmonte, Edison Martinez Esberto, Maela Madel L. Cahigas, Reny Nadlifatin, Ma. Janice J. Gumasing
Format:	Artigo
Language:	Inglês
Published:	Elsevier 2025-09-01
Series:	Acta Psychologica
Subjects:	Customer satisfaction Service quality Telecommunication service provider Structural equation modeling SERVQUAL
Online Access:	http://www.sciencedirect.com/science/article/pii/S0001691825006110
Tags:	Add Tag No Tags, Be the first to tag this record!