Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services
This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individua...
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| Автори: | , |
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| Формат: | Artigo |
| Мова: | Inglês |
| Опубліковано: |
Asosiasi Doktor Sistem Informasi Indonesia
2023-05-01
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| Серія: | Journal of Information Systems and Informatics |
| Предмети: | |
| Онлайн доступ: | https://journal-isi.org/index.php/isi/article/view/496 |
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