Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services
This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individua...
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| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Asosiasi Doktor Sistem Informasi Indonesia
2023-05-01
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| シリーズ: | Journal of Information Systems and Informatics |
| 主題: | |
| オンライン･アクセス: | https://journal-isi.org/index.php/isi/article/view/496 |
| タグ: |
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