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Socio-Technical Exchange with Machines: Worker Experiences with Complex Work Technologies

Machines are now commonplace work partners and Human-Machine Communication (HMC) is part of modern work. Guided by the machine heuristic and Social Exchange Theory (SET) this paper uses interviews with 22 workers to explore the socio-technical relationships between humans and machines at work. Parti...

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Detalles Bibliográficos
Principais autores: Cameron W. Piercy, Reaia Turner-Leatherman
Formato: Artigo
Idioma:Inglês
Publicado: Communication and Social Robotics Labs 2025-01-01
Series:Human-Machine Communication Journal
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Acceso en liña:https://stars.library.ucf.edu/cgi/viewcontent.cgi?article=1193&context=hmc
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