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EVALUATING SERVICE QUALITY AND PASSENGER SATISFACTION OF FEEDER BUSES IN URBAN PUBLIC TRANSPORTATION

Semarang faces congestion issues in land transportation, prompting the city government to introduce feeder buses connecting lower-demand areas to major transit hubs. The preliminary survey found that the number of passengers increased steadily. However, the increase in this number was accompanied by...

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Hlavní autoři: Ade Aisyah Arifna Putri, Ratna Purwaningsih, Yusuf Widharto, Dinda Anggraini Fadli
Médium: Artigo
Jazyk:Indonésio
Vydáno: Diponegoro University 2025-05-01
Edice:J@ti Undip: Jurnal Teknik Industri
Témata:
customer satisfaction
public transportation
feeder bus
service quality
ipa
On-line přístup:https://ejournal.undip.ac.id/index.php/jgti/article/view/64774
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