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After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda

In recent years, e-commerce has assumed a more strategic and relevant role with regard to the good performance of the global retail industry. The facilities and conveniences provided by e-tail contribute to meeting the demands of a more connected consumer. However, it is necessary to consider the co...

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Principais autores: Rodolfo Magalhães Ferraz, Claudimar Pereira da Veiga, Cassia Rita Pereira da Veiga, Thales Stevan Guedes Furquim, Wesley Vieira da Silva
Formato: Artigo
Idioma:Inglês
Publicado em: MDPI AG 2023-03-01
coleção:Journal of Theoretical and Applied Electronic Commerce Research
Assuntos:
after-sales
post-purchase
post-sales
e-commerce
consumer behavior
Acesso em linha:https://www.mdpi.com/0718-1876/18/1/25
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